Sandy Greenwood & Ross Markwell

15800 St Jacques des Blats

+ 33 04 71 47 05 33

© Auvergne Active 2019

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Auvergne Active - Terms & Conditions

If you have any questions or require any further information, please let us know and we will be happy to help.

Tel: + 33 04 71 47 05 33
E mail:

Auvergne Active
Les Sources
15800 St Jacques des Blats

Booking & Contact



The signatory of the booking form will assume responsibility for the other members of the party and therefore will accept these conditions on their behalf.


As a condition of booking all clients must be covered by an adequate insurance policy for travel and medical. This must be confirmed at the time of booking.


Your tour is only confirmed when we have received the booking form and deposit.


A deposit of 100,00€ per person is required at the time of booking.


Payment of the balance is due four (4) weeks before your tour commencement date. Failure to meet this deadline will be regarded as cancellation of your tour.



With the exception of cancellation by Auvergne Active, all deposits are non-refundable and non-transferable.


Cancellation by Auvergne Active:

If, through circumstances beyond our control, Auvergne Active is forced to cancel your booking, a full refund will be paid.


Amendments by Auvergne Active:

We will do our very best to deliver the tour which we are contracted to provide you. As many tours are booked far in advance, we reserve the right in exceptional circumstances, to amend elements of your tour. Any changes will be communicated with you as soon as is possible.


Cancellation by you:

You or any member in your party may cancel your tour at any time after booking, providing that the cancellation is made in writing by the person deemed responsible for the group (the person having signed the booking form). Cancellation charges will be calculated from the date of receipt by Auvergne Active, of the written (post or email) cancellation. If cancellation occurs within 28 days of the commencement of the tour, no refund is payable, except under compassionate or compelling circumstances, which are deemed by Auvergne Active.


Auvergne Active reserves the right to re-sell any part of a cancelled tour without affecting our rights to levy the cancellation fees.


Normal good health is essential to the enjoyment of a walking holiday/tour. If you suffer from any recurrent condition such as Epilepsy, we can only accept your booking if accompanied by an up to date doctor’s certificate agreeing to your undertaking the tour (the dates and type of tour must be outlined in the doctor’s letter).



The house is non-smoking.


The house does not accept pets.


It is forbidden to cook in the bedrooms.

Arrival / Departure


Upon arrival, please arrive from 17:00 to 22:00.


On day of departure, please leave your room by 10:30.



Please note that we offer 1 set menu to all guests; however we will try to accommodate any specific dietary requirements where possible.